At FlixHDTV.com we want to ensure you are 100% happy with your purchase. If you have any technical or sales issues, do not hesitate to contact us. If our technical support has not solved your issue within 72 hours, you’re able to get a full refund. We want to make things right, and we assure our services are very stable in most cases, and you will not face issues that we can’t solve. The refund will cover you in any case of issues that arise from our technical side.

Trial Period:
We recommend all customers try our free trial before purchasing a full subscription. This allows you to test the service quality, channel selection, and compatibility with your device.

We cannot issue a refund for technical issues unless:

• You have contacted us and allowed our team to attempt to resolve the issue.
• If we cannot resolve the issue within 72 hours, you will receive a refund.
• The issue is not on our technical side (e.g., device compatibility problems, poor internet connection in your country or area).
• Problems caused by user error or failure to follow setup instructions.
• If your device or network does not meet the minimum requirements to run our service.

💡 Note: We offer full support for setting up your box, device, app, or system based on our predefined setup instructions. Support is limited to these steps.

Special Consideration:
In instances where a user cannot access their IPTV subscription plan for 48 hours or more due to server issues or other problems caused by us, we will either completely refund the package price or add the lost time on top of the subscription for free. Additionally, we can negotiate extra bonuses to ensure your satisfaction.

If you think you’re able to get a refund, follow the steps:
1. Use the contact us form to request a refund.
2. Use the same email address you use to buy our services.
3. Include your invoice number.
4. Explain the reason for your refund request.

Once we receive your refund request, we will notify you of your request’s approval or rejection. If approved, you will be automatically refunded on your original payment method within 3-5 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Contact Us:
If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We are here to assist you and address any inquiries promptly.